MY PROMISE TO YOU
I promise to deliver my handmade products to you in a safe and secure manner. I will deal promptly with any issues that may arise concerning your order.
Due to the handmade nature of my products, there will always be some variation in color, texture, weight, design or packaging between batches. However, I endeavor to maintain as much consistency as reasonably possible. If you do have any queries regarding your order, drop me a line at email@example.com and I'll get back to you.
Please read carefully - by placing an order with me, you are acknowledging your agreement to the following conditions:
Price: All prices are quoted in USD (US dollars) which is applicable to all US states. I reserve the right to make price changes without prior notice - however, this will not occur for goods already ordered and awaiting delivery.
Payment: Payment is only accepted via PayPal/Credit Card. Goods will not be dispatched until full payment is received by me. Payment of your order made via PayPal is completely secure - I don't retain any payment information or card details. I am not responsible for any charges incurred by you from your Credit Card Company or bank in relation to the processing of any order made with us. Please note that if, for any reason, your card payment is not authorized by your bank/credit card company, I will not be able to proceed with your order and it will be cancelled.
Delivery of your Order: I aim to turn around any orders within 2 business days of receipt of that order but, if this isn't possible, I'll email you. However, this does not include Bank Holidays or weekends. If you have requested a custom order, made to your specifications, I will inform of you the expected delivery date.
Orders should be received by you no later than 7 days after postage. It should be noted that I cannot accept any responsibility for delay caused by strike (postal etc) or any Acts of God (i.e.; weather, etc). During busy periods (i.e.; Christmas) please allow for an additional time for posting.
Please ensure you give me a complete postal address - I cannot accept any responsibility for items that are undelivered due to the submission of an incomplete address. Please ensure that there is someone at this address that can accept delivery - I cannot accept any responsibility for items that are undelivered as there was nobody home. The customer will be responsible for meeting any further postal costs in this case.
I can post to either domestic or business addresses; if you require your delivery to be signed for, please note that this will involve an additional cost and will require someone being available at the delivery address to sign for the goods.
I cannot be held responsible for orders, for which I hold a proof of posting (a receipt from our Post Office) that, subsequently, goes missing in the mail. If an order is sent to your given address, not delivered but held in the Post/Sorting Office and not picked up, by the customer, from there, the Post Office will return said order to me. I am not responsible for any additional costs involved in sending this order on to you again - you must meet that additional postage cost yourself (you will receive a PayPal invoice for the postal charge). As the order had not been cancelled by you within the regulation 7 days, my legal requirements are considered fully met and a refund of the full purchase price is not allowable in this case.
Cancellation of your Order: You may cancel your order at any time before it has been shipped and receive a full refund. Please contact me at firstname.lastname@example.org if you wish to invoke this right.
However, as I endeavor to dispatch orders within 48 hours (working week), your order may have already been sent prior to you cancelling your order (you will have received a dated confirmation email notifying you of this). If this is the case, please return your package unopened, unused and in a re-salable condition and I will organize a refund of your order costs (less delivery costs) within 30 days (and upon receipt of the goods in said condition).
Refunds & Returns: If you wish to exchange your product, please contact me at info@ mbsquareddesigns.com. I will ask you to return it in an unopened, unused and re-salable condition within 14 days of receiving your items. Costs of returning packages must be met by the customer personally. If you are not satisfied with my product or your order does not reach you in perfect condition, please contact me at info@ mbsquareddesigns.com as a matter of urgency. I will then arrange with you to either replace the goods or refund you the purchase price of the order (including any postal charges where the product is defective), whichever is your choice. I must insist all goods are returned unopened, unused and in a re-saleable condition. You should request a proof of postage receipt from your Post Office.
Refunds will be made via PayPal.
Your Privacy: I do not sell or pass on any of my customer's information, (i.e.; name, address, email address, etc.) to any other parties. I loathe spam myself and so will not send you endless emails about special offers or other information. However, I do reverse the right to contact you regarding your order and, on occasion, may email you about my products. If you do not wish to receive any promotional material (however rare) from me, please contact us at info@ mbsquareddesigns.com and I will remove your details from my mailing list.
Samples: I do NOT supply goods on approval nor do I supply free samples of my products.
Wholesale: At this time, I do NOT do wholesale as I wish to focus on our retail sales.
Statutory Rights: These Terms & Conditions of Sale do not affect your statutory rights.
Copyright Notice: I retain copyright on all materials on this website, including photographs and images, page design, text, product names and descriptions of any of my products and these may not be reproduced in whole or in part by electronic or other means without my prior written consent.
Sales of Products to International Customers: Please note that at this time, all International orders are handled separately through my Etsy store, http://etsy.com/shop/mbsquareddesigns.com